Terms and Conditions

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Lumineux Informatik Terms and Conditions

Lumineux Informatik appreciates your deliberated step to understand the terms and conditions binding the Website’s information and the products and services offered through it. Terms and conditions mentioned here complement with the terms and conditions or end-user-license agreement, if any, associated with respective product or service, and the Privacy Policy linked with any related websites governed by Lumineux Informatik, and together (hereafter Terms and Conditions or T&C or Terms of Use) they form a legal agreement (Hereafter “Agreement”) between you and 24clock Support . Hence, take your time to read the T&C. From your access to the Website and the displayed information to ordering, making payment and usage of any product and service, and later to seeking post-sales support, everything comes in the boundary of this T&C.


Terms and Conditions or T&C or Terms of Use: All guiding rules intact with the usage of the Website, and its content

Scope of agreement, acceptance and changes
  • What products and services are covered under these terms and conditions?
  • Services: Lumineux Informatik (Technical Support Services) for consumers, Lumineux Informatik (Technical Support Services) for partners, and CinglePAY (Payment Gateway Services). (Hereafter Service(s))

    Note: Before accessing, downloading or using these Products or Services, you must read the supplementary terms and conditions available on their respective websites and/or with their License details.

  • How do I accept the T&C?
  • There are two types of acceptances – voluntary and involuntary. Your access to the Website and its information comes in the latter type. However, when you actually try to avail any particular product or service, in that case you are asked to agree with some additional terms and conditions that specifically govern the access and usage of the chosen product or service, this falls in the former type where you voluntarily give your acceptance through the Internet-based user interface. And you agree to abide by this T& C without modification by you. If you don’t agree, you may not use the product or service.

  • Can Lumineux Informatik change this Agreement after I’ve accepted it?
  • Yes. Lumineux Informatik may change the T&C from time to time. This is done in the wake of any innovation in the Product/Service to make it more user-friendly and/or to meet regulatory guidelines. However, before making any changes, we do inform the user on their registered E-mail ID or through any alternative means. If you use any product or service, but post-changes to the T&C, you don’t agree with the modification, you must stop using the product or service. You should terminate the agreement by informing to us as per the contact information available at the bottom of this page. Otherwise, the new terms will apply to you.

  • What types of changes can I expect to the Product/Service?
  • Lumineux Informatik endeavors to improve the Products/Services to provide better experience to the user. While doing so, we do pay attention to the complaints or suggestions received from the user. We may stop to provide a Product or Service completely or partially, if it fails to meet the user’ requirement, require any change, or when it becomes impractical for us to continue it in a commercially-viable way.

  • What age do I have to be to use the Products/Services?
  • By using the Products/Services, you represent that you have either reached the age of “majority” where you live or have valid parent or legal guardian consent to be bound by the terms of this Agreement. Otherwise, we recommend you not to create an account with us. If you’re the parent or legal guardian of a minor that creates an account, you accept this Agreement on the minor’s behalf and are responsible for all use of the accounts or the Products/Services, including purchases, whether the minor’s account is now open or created later.

Copyright Protection of Intellectual Property

This Website, Content materials, Products and Services displayed or offered (excluding any applicable third party materials or information), are the exclusive properties of Lumineux Informatik and are copyrighted and protected by worldwide copyright laws and treaty provisions. Entire discussed items are strictly for the purposes of the authorized user only. Any unauthorized downloading, copying, publishing or commercial use of thereof will be considered as the violation of the laws. By making use of the Website in any way, You agree to abide by all copyright laws applicable worldwide.

Lumineux Informatik Trademark and Logo

All references to Lumineux Informatik refer to Lumineux Informatik The logos used with the Lumineux Informatik Website and with the respective Products/Services’ Websites and the stylized character combinations thereof are the registered trademarks of Lumineux Informatik and must not be imitated or used as a design feature in any manner. Lumineux Informatik does not grant any express or implied rights under any patents, trademarks, copyrights or trade secret information for any such usage.

Third-party software usage

Mention of third-part products and their trademarks or registered marks is only for informational purpose, and in no way it represents any endorsement, ownership or affiliation with that particular company or organization. The usage of that products/information will be governed by the respective terms and conditions as laid down by their owners. Also, for any warranty or guarantee information You need to ask the owner. Lumineux Informatik doesn’t hold any responsibility whether they will suit Your need or meet Your expectation in any way.

Third-party Links

The Website incorporates links of third-party websites wherever required, however, that is solely for the information purpose, and we don’t have any legal affiliation or control on products or information available on those. Thereof, under no circumstances Lumineux Informatik can be held responsible for the content or material of any linked sites or any link contained in a linked site, or any changes or updates to such sites.

Lumineux Informatik Standard Limited Warranty (Disclaimer)

The website, content and products and services hereof are provided on “as is” and “as available” basis. And lumineux informatik accepts no liability for their merchantability and fitness for a particular purpose.

To provide you with the best experience, we assess your needs before designing and programming our products or services. Also, we make use of the advanced technologies or platforms that can help the user derive the best from his/her investment. However, we expressly disclaim from all sorts of warranties, and the usage of the content, products or services, downloaded or otherwise, is at your own discretion.

Under no circumstances lumineux informatik admits any responsibility for any damage to your computer system or loss of data that results from the download or use of the content, products or services. Also, lumineux informatik shall not be liable for any financial damages whether direct or indirect, consequential or special, or whatsoever that may be incurred through the use of the discussed lumineux informatik resources.


Lumineux informatik inc. Reserves the right to cease providing the products or services for any reason at any time, and instead, as your sole and exclusive remedy, refund the fees paid for the applicable poducts/services for the time period, if any, after termination of the products/services. If you breach the terms no refund will be provided. Other than providing a refund when we terminate for our convenience, lumineux informatik inc. Will not be liable to you or any third-party for termination of the products/services for any reason. You acknowledge and agree that upon termination lumineux informatik inc. May immediately deactivate or delete your user account and all related information and files in your user account and/or bar any further access to the products/services.

Partnership definition

Words like partnership and partner are expressly to display relationships involving common activities and interests, and those words may not indicate precise legal relationships.

User Responsibility

If you are interested in a particular product or service of lumineux informatik , and want to go for it, we would recommend you to go through the terms and conditions, warranty information, payment terms, refund policy and other critical details linked with the respective website and the product/service.

Privacy Policy

Lumineux Informatik understands well Your concern regarding privacy, and is committed to safeguard information – personal information, payment information and computer system information – shared through email, phone or online access against any kind of misuse. However, to let You aware about the type of information we collect about You, how it is used and the safeguards we use to protect it, we have a standard Privacy Policy, which is an integral part of these Terms and Conditions. You are requested to go through the Privacy Policy page to know in detail thereof.

Complaint/Dispute Timeframe and Termination of Account (from the client’s perspective)

Lumineux Informatik is ready to address any complaints or disputes with respect to any offered services. We’ll make all commercially reasonable efforts to address the issues raised by you. However, if you remain unsatisfied with the outcomes, you may approach us within 15 days from the date of subscription purchased or incident service rendered, and terminate your subscription or account.

Governing Law

Interests and rights of both the parties i.e. You and Lumineux Informatik under this Agreement shall be governed, construed, and enforced in accordance with the laws of the State of California, United States of America, without reference to any conflicts of law principles that would require the application of the laws of any other

jurisdiction. The parties agree that the U.N. Convention on Contracts for the International Sale of Goods will not apply to this Agreement. Any action or proceeding arising from or relating to the Products/Services shall be subject to the exclusive jurisdiction of the state or federal courts in San Francisco, California, and You expressly agree to submit to the personal and exclusive jurisdiction and venue of these courts. Notwithstanding the foregoing, Lumineux Informatik smay bring an action to protect or enforce its intellectual property rights in any applicable jurisdiction.


You agree to defend, indemnify and hold lumineux informatik its directors, officers, employees, agents and affiliates harmless from any and all claims, liabilities, damages, costs and expenses, including reasonable attorneys’ fees, in any way arising from or related to your use of the websites, information, products/services or your violation of the t&c.

Electronic Communications

The information communicated on this Site constitutes an electronic communication. When You communicate with Us through the Site or other forms of electronic media, such as e-mail, You are communicating with Us electronically. You agree that Lumineux Informatik on behalf of itself and others who may be involved with delivering the Services (as applicable), may communicate electronically by e-mail and/or may make communications available to You by posting them on the Site, and that such communications, as well as notices, disclosures, agreements and other communications that We provide to You electronically, are equivalent to communications in writing and shall have the same force and effect as if they were in writing and signed by Us.

Notices and communications to Lumineux Informatik must be sent on the correspondence address or contact information mentioned at the bottom of this page.

General Information

This version of the Terms and Conditions is effective as of January 2018. The T & C together with the Privacy Policy and any applicable license agreements constitute the entire agreement between You and Lumineux Informatik and govern Your use of the Products or Services, superseding any prior or contemporaneous agreements between You and Lumineux Informatik The failure of Lumineux Informatik to exercise or enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision. If any provision of the T & C is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms remain in full force and effect. The Terms and Conditions inure to the benefit of Lumineux Informatik successors, assigns and licensees. The section titles hereof are for convenience only and have no legal or contractual effect.