If for any reason you are not happy with your purchase or renewal, we will happily refund 100% of the purchase price within the terms of the refund policy listed below.
For new purchases of all subscriptions, you can obtain a refund within 14 days of the purchase date. For annual subscriptions which are automatically renewed under the Automatic Renewal Service, you can obtain a refund within 14 days of the renewal transaction date.For month-to-month subscriptions, you can obtain a refund for the most recent charge within 14 days of the monthly renewal date.
Services that have been either redeemed or where set-up has been performed are neither returnable nor refundable within 14 days of the purchase date. Purchase of Lumineux Informatik Virus Removal Assurance with a subscription term of one year or more is eligible for a refund within 14 days of the purchase date, but if Lumineux Informatik Virus Removal Assurance is bundled with another Lumineux Informatik product at the time of purchase, then the refund policy for Lumineux Informatik Virus Removal Assurance will be the same as the refund policy of the accompanying bundled Lumineux Informatik product.
You also have the option to exchange your current subscription for another Lumineux Informatik product carrying over any remaining subscription period. If you would like to exchange your subscription please contact support services. Of course a pre-condition to any exchange or refund will be that you remove the original program from your computer.<Obtaining a Refund
Online software purchases directly from lumineuxinformatik.comFor purchases placed directly at lumineuxinformatik.com you must adhere to the following guidelines:
Requests for refunds for all new purchases must be made within 14 days of the purchase date. Requests for refunds for automatic renewal of annual subscriptions under the Automatic Renewal Service must be made within 14 days of automatic subscription renewal.
Requests for refunds for month-to-month subscriptions must be made within 14 days of the monthly renewal date. Requests for a refund can be submitted online, via email or telephone. Log into Lumineux Informatik My Account to find the best means to submit your request. You must provide us with sufficient information to be able to identify your transaction, such as the license code, order or invoice number given to you on purchase or renewal.
Lumineux Informatik will only refund the amount you paid for the software plus any appropriate taxes charged. Refunds will be made in the same manner as purchase e.g. if you purchased the product by credit card, your credit card will be credited. All refunds will be processed within approximately 10 working days however bank clearing may delay this process.
Lumineux Informatik will only provide a refund outside these guidelines where it is required to do so by law.Store and Reseller Purchases Products (boxed with hard disk) purchased in a store or delivered via online resellers must be returned to the place of purchase (the retail outlet or web store) and are subject to the return policies of the place of purchase.