When you connect us via chat, phone or email either for service or enquiry, we need to collect personally identifiable information. We may ask you verbally or may ask you to fill the registration or any other from in electronic format. The information may include user contact information (such as First and Last name, E-mail address, Phone number, Postal address, Company name and address, etc.) This information or the contact details will be used to assess the needs that you have pertaining to home- or business-purpose technical products, including procurement, deployment, usage, and troubleshooting linked problems, if any, and respond in your interest accordingly with the available resources. In addition, personal information will be used to administer your account, send you a newsletter, send you marketing communications (at your sole discretion), improve our Web site and marketing efforts, conduct research and analysis, and display content based upon your interest.
LumineuxInformatik may use a third party payment processing vendor for verifying credit cards for billing purposes. This requires us to share user name, credit card number, expiration date and billing address with the credit card processing company. However, that’s done only to a limited extent to meet the objective of payment transaction. If you represent a company that wishes to become a LumineuxInformatik affiliate or partner, we may also collect certain sensitive business details such as Tax ID number and/or Social Security Number.
As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.
This is vital for understanding the type of service that your system requires. In the process, we may ask for information related to: (a) age of your computer or peripherals, (b) make and model thereof, (c) hardware, software or peripherals attached to it, (e) condition of the computer/peripherals, (f) symptoms/errors/notifications related to configuration of software or hardware products, and other information required for the successful service delivery and result.
If you choose to use our referral service to tell a friend about our site or a specific product in our store, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. LumineuxInformatik stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us at email@example.com to request that we remove this information from our database.
LumineuxInformatik ’s measures to protect your privacy through in-house practices include:
We are committed to protect your privacy at all points. Apart from the above, we also give subtle importance to it in our in-house practices. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. We facilitate you a secure Web page designed with the industries’ best encryption protocols (SSL), when or wherever we need your personal information. While ordering our plan or making payment online you can see the lock icon on the address bar or somewhere below the page. Also, we have a well-protected IT infrastructure, and our employees adhere with a model code-of-conduct to make sure your confidential or sensitive information are secure. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at firstname.lastname@example.org
Once, you are enrolled with us, we will send you a welcome mail to cross-verify password and log-on name. This is done to make sure that the services or products that we serve reach the right party address or destination. In case of any changes with your personally identifiable information, we provide you with a safe and secure way to get those amended successfully.