Delivery Policy

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Lumineux Informatik Delivery Policy

Lumineux Informatik tech support services are delivered through a platform of your choice. Available options are :


Choose from the options :

  • Speak with our experts over the freephone to get technology resolution.
  • Click on the “Connect” button available on the top of the website, and allow our experts have the online access of your system and perform troubleshooting steps on your behalf.

User Responsibility

To obtain effectual result from our services, You agree that You will :

  • Cooperate with our Technicians by:
    • Sharing the personal information that confirm Your identity,
    • Sharing system configuration, symptoms, error messages, etc.
    • Following the instructions offered by technicians as part of system troubleshooting, and
    • If required, download and execute software program or tool on system after accepting the imposed software agreement or End-user- license agreement.
  • Have Software/Data Back up:
  • You understand and agree that under no circumstance Lumineux Informatik shall be liable for any lost or corrupted software or data. You are solely responsible for maintaining and backing up all information, data, text or other materials (collectively “customer data”) and software stored on Your device and storage media before ordering the services. You acknowledge and agree that or its referral partners have no responsibility or liability under any circumstance at any time for any loss or corruption of customer data, software or hardware that may arise out of the services. If You wish to order data backup services which are sold separately and subject to separate terms of service and privacy policy. Lumineux Informatik does not provide separate backup copies or support installation of unlicensed software to customers. We only entertain licensed copy of all necessary software under our support portfolio.

  • You also endorse that the below conditions are true :
    • The background causes for any concern or issues are reproducible on a single system, i.e., one central processing unit with its workstations and other peripherals;
    • You must have knowledge regarding the hardware system, any software involved, and in the facts and circumstances surrounding the incident;
    • The full system, including software and hardware, is available to You and accessible by You without limit during any telephone discussions with our technician.
  • Maintain the confidentiality of Your credit card while making payment as mentioned under the Privacy Policy.
  • At any point or in any case or for whatever reason if You don’t agree with those, You are advised to quit using the Website and content mentioned thereof. Lumineux Informatik at its sole discretion, without any notice can change these terms and conditions, and the products, services, prices, and programs mentioned in this site at any time. Thereby You should keep Yourself updated with this information. For any infringement of the Website’s terms and conditions, Lumineux Informatik holds the right to seek all remedies available by law and in equity.


Within the periphery of the Terms and Conditions set forth, and other terms or guidelines specific to individual support program, Lumineux Informatik will address Your query using commercially reasonable efforts in providing appropriate solutions for any technical concern/issue. Lumineux Informatik diagnoses and resolves a prevailing issue or provide the setup and installation, or any other service that You opt for through chat, email, online or on-site access whichever seems most appropriate under the circumstance. However, all undertakings are subject to Lumineux Informatik Standard Limited Warranty. Every service that is offered through the web portal has a service fee, unless express in written and You agree to make payment thereof as per the Payment Terms provided below.